Second generation builder, Karim Khawari, always aspired to follow in his father’s footsteps. 25 years after learning the trade from his dad, Karim is the proud owner of a successful boutique building business, Ghan Homes.
The Ghan Homes difference
From its inception in 2010, Ghan Homes has steadily forged a reputation for quality builds and highly personalised customer service.
Ghan Homes specialises in the construction of custom designed multi-units, luxury homes and standard stand-alone residences.
“Our primary customers are investors and quality conscious home owners,” explains Chantal Fischer, Office Manager at Ghan Homes.
“This often means that they have owned their own home before and have the means to focus on premium fixtures and custom design to achieve an exceptional final product.”
Located in Hallam, Victoria, Ghan Homes’ dedication to quality construction and individualised customer service underpins steady business growth – expanding from a team of two employees to a team of nine by 2018.
For Ghan Homes this means high quality inclusions are simply a standard feature on their most basic package. Design flexibility is paramount – clients are able to make design alterations even once the build has reached the frame stage, upon their first walkthrough with the site manager.
Ghan Homes’ customer support continues beyond design and construction. With in-depth knowledge and experience working with councils and land surveyors, the team guides investors from Town Planning submissions to occupancy completion.
“We pay a lot of attention to our customer service,” says Karim.
“Due to the small size of our team, each of our clients is able to work with a staff member one-on-one from the start of their project right through to its completion. This consistency is invaluable in building trust and ensures we have a deep understanding of client expectations and project specifications.”
The team
Karim believes the sustained success of Ghan Homes is in no small way due to one of his greatest assets – a carefully selected team.
“Selecting the right staff has been pivotal to the ongoing success of Ghan Homes. Many of my staff have been with me for a long time, and I know that I can trust them.”
To ensure Karim makes the best possible decisions he utilises a strict selection criteria: “I take the time when hiring staff to find the right person for the job and the company.
At Ghan Homes this means I look for employees that are highly skilled, professional, experienced and loyal.”
Strong business relationships have also proven vital to Ghan Homes business success: “Strong business relationships with suppliers such as Dahlsens are very important to us.”
“Dahlsens provide our team with the support we need to get the job done on-time and to the best possible standard due to their commitment to high quality products and reliable service. The Dahlsens team is also always there to help out if something goes wrong, or we require an urgent delivery.”
The future
“Ghan Homes is not trying to become a volume builder. Instead we continue to concentrate on improvements to our custom design offering and maintain our dedication to quality,” says Karim.
A decision he believes means Ghan Homes is well placed to weather any market changes: “The market has definitely changed throughout my career. Today, we find prospective clients are focused on ensuring they receive a high quality new home and that is exactly what we aim to achieve.”
We wish you continued success, Karim and team.
